Thames Water apologises as 20,000 South London families try to cope without water

Thousands of homes in South London are without a water supply after last week’s freezing conditions caused pipes to burst.

More than 20,000 homes were without water in London on Sunday and it is estimated that around 12,000 are still affected.

Postcode areas SW12, SW16, SW17, SW18 and SW2 are thought to be among the most severely affected in South London.

Thames Water has said they are working as quickly as they can to repair the pipes and that the company is working ‘flat out’ to fix the problem.

They have not given a timeframe for when water supply will return to normal.

They have set up two water stations in South London where members of the public can collect free bottled water.

The first is in Streatham Homebase, 100 Woodgate Drive, Streatham Vale, SW16 5YP.

The other is Balham Sainsbury, Balham High Road, SW12 9AU.

They have asked people not to use water unless it is essential because there is a limited supply in the network and have advised against activities such as taking a bath or using a dishwasher.

Lambeth Council said they have prioritised helping elderly and vulnerable people, particularly those living in sheltered accommodation, and Thames Water have supported the wider population.

Thames Water are delivering bottles of water to residents who were already registered as vulnerable customers.

A spokeswoman for Thames Water said this morning: “Our customers who are without water are our top priority, and we asked for support and understanding from everyone else last night to help save as much water as possible.

“We didn’t do that lightly and the response has been excellent. Demand for water this morning was lower than expected and we’re very grateful to everyone who cut back to help others. But things are not yet back to normal and we hope they will continue to help as much as they can.

“We’re sorry to all those customers who are without water. We know how infuriating this is and want to assure them that the whole company is working flat out to fix the problems.”

Customers can check the Thames Water website or Twitter feed for updates on repairs in their area.

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