BY CALUM FRASER
Rats, antisocial behaviour and filthy floors are among the complaints being made by furious residents against a housing association.
More than 100 people have signed a petition calling on their landlords Southern Housing Group to improve their maintenance services which residents pay £2,000 a year for.
Robin Basham Field, who has lived for four years in East Carriage House in Arsenal Way, Woolwich, started the petition after what he claims has been months of arguments with SHG. The 39-year-old said: “It’s absolutely chaotic.
I get passed from pillar to post, they say we’re going to fix something and then nothing happens. “It’s infuriating when you receive this bill and the place is falling apart. We know that other privately owned buildings on the site are paying less than we are.
“The floors in the corridors are covered in stains, one of my neighbours has had a terrible rat problem. How can they think this is acceptable? “We’ve had enough and we are making a stand.”
Chris Harris, SHG group customer service director, said: “We take customer service seriously and we’re sorry to hear about the issues our customers at East Carriage House have referred to.
“We’re already working on many of the points raised. For example we’ll be consulting customers about replacing the foyer carpets in a future planned maintenance programme, and we continue to work with the management agent onsite to expedite matters that are important to our customers.
“If customers are experiencing specific issues in their homes, for example pest control issues or antisocial behaviour, they can contact our Customer Service Centre and one of our team will be happy to help them resolve the problem.”
To see the petition, go to change.org and search East Carriage House.